News & Recent Activities

1. The Nigerian Electricity Regulatory Commission (NERC) has declared that it is illegal for any electricity distribution company (DisCo) to carry out disconnection of a customer’s power supply without prior notification in writing.

2. “All new electricity connections must be done strictly on the basis of metering before connection. That is, no new customer should be connected without meter first being installed.

3. “It is the customer’s right to be notified in writing ahead of disconnection of electricity service by the electricity distribution company serving the customer in line with NERC’s guidelines,” the public notice read.

Other rights of the electricity consumer as contained in the public notice are as follows:

4. “A customer who elects to procure meter under the Credited Advance Payment for Metering Implementation (CAPMI) Scheme must be metered within 60 days, after which the customer will neither be billed nor disconnected by the electricity distribution company.”

5. “It is the customer’s right to transparent electricity billing. Unmetered customers should be issued with electricity bills strictly based on NERC’s estimated billing methodology.”

*6.* “It is the customer’s right to prompt investigation of complaints arising from the customer’s electricity service disruption”.

7. “It is not the responsibility of electricity customer or community to buy, replace or repair electricity transformers, poles and related equipment used in the supply of electricity.”

8. “It is the customer’s right to contest any electricity bill. Any unmetered customer who is disputing his or her estimated bill has the right not to pay the disputed bill, but pay only the last undisputed bill as the contested bill goes through the dispute resolution process of NERC.”

The commission urged customers to send all complaints on electricity supply and other billing issues to the nearest business unit of the electricity company serving their premises.

However, NERC said,

9. “If your complaint is not satisfactorily addressed, you can forward your complaint to the NERC Forum Office within the coverage area of your electricity distribution company. Customers also have the right to appeal the decision of the forum at the NERC headquarters in Abuja.”

The Commission also published NERC Zonal Office Contacts for easier access, and these are:

• Joseph John South-West (08164201445)
• Tony Ray Ene South-South (08130363581)
• Ekeh Samuel Chukwuemeka South-East (08062219714)
• Hassan GWANDU North-West (07061117416)
• Mohammed Umar Fufore North-East (07061097132)
• Friday, Sule
North-Central (07036948408).

The Commission urged customers to share this information and “help us protect your rights” but warned against neglecting their obligations.

“Note that you have an obligation to pay your valid electric bills, avoid meter by-pass or stealing of electricity, and protect power infrastructure from being vandalised,” the agency stated.

MY DEAR PEOPLE OF ONDO STATE,

WHEN WILL WE BEGIN TO PAY ATTENTION TO OUR RIGHTS AS PATIENTS?

As Nigerians, we must learn to pay attention to the issues that directly affect our daily lives, especially our rights when accessing healthcare services.

Consider what happens in some of our government-owned hospitals.

Imagine a pharmacist asking a patient to pay for drugs clearly labelled “NOT FOR SALE.”

Imagine a nurse standing before a queue of patients and loudly asking, “Where is that tuberculosis patient?” thereby exposing the patient's medical condition to everyone around.

These are not merely cases of poor customer service. They raise serious concerns about professional ethics, patients' dignity, confidentiality, and respect for patients' rights.

As patients and consumers of healthcare services, we must begin to ask three important questions:

1. DO YOU KNOW YOUR RIGHTS AS A PATIENT?

Every patient deserves respectful treatment, privacy, clear information about their care, and transparency regarding charges for healthcare services.

2. DO YOU KNOW WHERE TO REPORT VIOLATIONS?

If you experience questionable charges, misleading practices, poor service delivery, or other forms of misconduct, do not suffer in silence. Seek guidance and report the matter to the appropriate authorities.

3. ARE HEALTHCARE PROVIDERS AND INSTITUTIONS HELD ACCOUNTABLE?

Complaints should be taken seriously, investigated appropriately, and addressed in accordance with the relevant laws, regulations, and professional standards.

The time has come for us to become more informed, speak up responsibly, and demand accountability from institutions and professionals entrusted with our welfare.

The Ondo State Competition & Consumer Protection Agency (OCCPA) is committed to promoting consumer awareness, protecting consumers against unfair practices, and encouraging responsible service delivery within its mandate.

📢 HAVE A COMPLAINT OR NEED MORE INFORMATION?

You can reach us through the following channels:

Ondo State Competition & Consumer Protection Agency (OCCPA)

📍 Office Address: Old Board of Internal Revenue Service Building, after CUDA, Alagbaka, Akure, Ondo State.

🌐 Website: https://occpa.on.ng

📞 Contact Number: 09045533001

Know your rights. Speak up. Report unfair practices.

YOUR RIGHTS MATTER. YOUR VOICE COUNTS.

Together, let us build a society where every consumer, including every patient, is treated fairly and with dignity.

However, the Bottled Wine Business Operators also said through their Solicitor, Oladele Oke Esq said that another team from the office of the Special Adviser to the Governor On Special Duties , bombarded their stores , packed away their expensive bottled wines ,all in the name of task force , place huge amount of money on them and carted away the wine without returning any of the goods packed.

Meanwhile, the Chairman of the Agency, Hon Yemi Fasipe has denied the allegation saying he has never embarked or asked anyone from the agency to carry out such action

According to Fasipe , ” since my assumption of Office as the Chairman , I have never set up any task force or sent out anyone to do anything of such”

” What we have just told all business owners was to register their businesses with us free-of-charge ,so as to know those operating in the state”

” Anyone acting in the name of the agency to disturt, harass and abuse people does so at his own risk “

Moreso, the Bottled Wine Business Operators have therefore called on the governor, Dr Lucky Orimisan Aiyedatiwa to call the perpetrators of this act to order either from the office of the agency or of the Special Adviser’s.

THE PETITION

His Excellency,
Dr. Orimisan Lucky Ayedatiwa,

The Executive Governor of Ondo State.

Your Excellency,
COMPLAINT ON INCREASING HARASSMENT, RECKLESS AND ABUSE OF POWER BY MEMBERS OF THE ONDO STATE CONSUMER PROTECTION AGENCY

The above captioned refers.

We act as solicitors to a group of traders, operating retail and wholesale business of bottled wine in Akure and represented in this complaint by Okoh Israel (trading under the business name, ‘God’spower Business Venture’); Chukwuma A. Nnamani (trading under the business name, ‘Glorious Freedom Global’) Obe Olalekan (trading under the business name, ’Doyin James Business Ltd); Ezeorah Paul Chidi (trading under the business name, ‘Pauly-Best Venture’); Igwe Nnamdi (trading under the business name, ‘First Igwenna Store’); Ojo Bala (trading under the business name, ‘Taks Love); and Kofoworola Akinjo (trading under the business name, ‘Kaffy Ltd’); hereinafter referred to as ‘ our clients’ and on whose behalf we cause this complaint to you for urgent consideration on the facts hereunder provided.

Our clients are long-time traders in Akure, with business specialty on sale of bottled wine and have worked assiduously to earn public trust, with strong currency of business integrity and conscientiousness on public safety.

Recently, a group of fierce, hostile and vicious men have been ruthlessly invading our clients’ businesses, holding themselves out as members/taskforce of the Ondo State Consumers Protection Agency, set up by your Excellency with the laudable objective of protecting consumers and warding off illicit products in the public market space.

However, to the disturbing sensibilities of our clients and apprehension of their teeming customers, these vicious ‘men,’ indiscriminately invaded our clients’ businesses and forcefully took their sales representatives, purporting to arrest them for prosecution, on the pretext of combating, ‘fake products’ and which assertions are not subjected to verifiable, methodically social procedure.

Ostensibly affirming an extortionate and oppressive scheme, after boisterous invasions, our clients’ sales representatives and selected bottle of wines are taken to the office of the Chairman, Consumers Protection Agency where our clients are intimidated, with mischievous claim of ‘fake’ bottled wines. The consequence of this unverifiable and subjective alarm, is subjection to ‘settlement,’ with our clients parting with humongous sums of money, paid as cash.

Our clients are reputable business operators, selling bottled wine and have maintained ethical probity and conscientiousness for public safety and accordingly, they have verifiable and accredited manufacturers duly approved by statutory agencies from whom the bottled wines are purchased. As such, the spontaneous designation of our clients’ bottled wines as ‘fake’ without investigation by dispassionate and accredited government’s institution, is not only scandalous to our clients’ business, it assaults their business integrity, impugns and defames the personality of our clients, as such unguarded and untamed behaviour erodes customers’ confidence.

In their conscientiousness and abiding faith in government’s directive and policies, our clients are only trading in approved bottled wines and have dissociated themselves from sale of ‘sachet’ alcohol and branded sachet wine, pursuant to the directive of NAFDAC.

Thus, the reckless, oppressive and brute activities of these ‘agents,’ have not only affronted the sensibilities of our clients but have put them in panicky victim mode.
Our clients are yet to receive to receive information on government’s policies on activities of the ‘agency’ in relation to sale of bottled wines and established model for assessing and declaring a bottled wine as fake, which is the reason, this complaint is considered important; to alarm your Excellency and the ‘Agency’ on these ostensibly illegal activities with the consequence of embarrassing the government and eroding investors’ confidence in the protective legal framework of the state.

Our clients are law-abiding business-owners and are always disposed to governments’ policies which bring sanity into the economy in a bid to engender investors’ confidence and public safety. Consequently, our clients pray your good offices to:
Prevail on the ‘Agency’ to abide by ethical and legal procedural methods in its operation.

Direct the ‘Agency’ to refrain from harassment, intimidation and reckless deployment of brute force, calculated to embarrass and defame our clients’ business integrity.

Engage stakeholders in the wine industry with a view to entrenching a sensitization model, that emplaces objective inspection and verifiable investigation report of products.
We are grateful your, Excellency.

We have the rare honour to be;
Yours faithfully,
…………………………….
O. C. Oke, Esq

The Executive Chairman of the Ondo State Competition and Consumer Protection Agency (ODCCPA), Oluyemi Fasipe, marked Nigeria's 66th Independence Day with a message on consumer rights.

In a post on X on 1 October 2026, he said a truly independent Nigeria must be a country where every consumer is protected, respected and heard. He said a stronger Nigeria is one where every citizen can buy with confidence, know their rights and demand fair treatment.

The Chairman said no Nigerian should be cheated, exploited or treated unfairly. He added that protecting the consumer is protecting Nigeria. He also wished Nigerians a happy new month and a happy Independence Day.

The Ondo State Competition and Consumer Protection Agency (ODCCPA) has announced that it is looking into complaints about ride-hailing operations by Bolt in Ondo State, particularly in Akure.

The Chairman of the Agency, Oluyemi Fasipe, said he has personally received several complaints from consumers. A recurring complaint is that some Bolt drivers reportedly refuse the fare shown on the app at the point of booking. Instead, they demand or negotiate much higher fares. In some cases the amount is reportedly more than 100% above the displayed fare.

The Chairman described this as a serious consumer protection concern that requires the Agency's attention. The Agency will formally engage Bolt, representatives of Bolt drivers operating in Ondo State, and other relevant stakeholders. The aim is to establish the facts, understand the applicable fare and operating arrangements, and determine whether the reported practice is consistent with consumer protection and competition requirements.

The Chairman said consumers should not be subjected to unfair, deceptive or non-transparent pricing. Where a fare is displayed at the point of booking, the basis for any later adjustment or extra charge must be clear, transparent and lawful.

The Agency said it will not hesitate to take appropriate enforcement action within its statutory mandate if its investigation finds a violation of consumer rights or applicable laws. It added that it will take the necessary steps to protect the interests and rights of consumers in Ondo State.

Consumers who have been affected are encouraged to file a complaint through the Agency's Complaints page.

https://citizenvolume.com/2026/09/30/odccpa-partners-amotekun-corps-on-consumer-protection/?m

Today, I led a delegation of the Ondo State Competition and Consumer Protection Agency (ODCCPA) on a courtesy and familiarisation visit to the headquarters of the Ondo State Security Network Agency, popularly known as the Amotekun Corps, in Alagbaka, Akure.

The visit was aimed at formally introducing the Agency to the Command and, more importantly, initiating a strong working relationship between ODCCPA and the Corps in the discharge of our respective responsibilities to protect the people of Ondo State.

We were warmly received by the State Commander of the Ondo State Security Network Agency, Akogun Adetunji Adeleye, who expressed his readiness to support the activities of ODCCPA and assured the Agency of the Corps’ full cooperation and collaboration.

For us at ODCCPA, collaboration with security agencies is essential. Consumer protection goes beyond inspections and enforcement. It also requires effective intelligence sharing, coordinated action and the ability to respond decisively when the rights, safety and welfare of consumers are threatened.

I deeply appreciate Akogun Adetunji Adeleye and the entire leadership of the Amotekun Corps for the warm reception and commitment to working with us.

ODCCPA is building strong institutional partnerships across Ondo State because protecting the people is a collective responsibility.