Ondo State Competition & Consumer Protection Agency
Committed to Consumer Protection
Committed to Consumer Protection
Updates on OCCPA interventions, stakeholder engagements, and market activities across Ondo State
March 2026
The Nigerian Electricity Regulatory Commission (NERC) has issued a step-by-step guide for consumers facing power supply and billing issues, urging them to follow established complaint channels for prompt resolution.
According to NERC, consumers should first contact their Distribution Company (DisCo) customer care unit for faults, outages, metering concerns, or billing disputes. Where a complaint is unresolved, customers in states with a State Electricity Regulator (SER) should escalate to that authority. For all others, NERC's call centre is available:
📞 0201 344 4331 | 0908 899 9244
📧 consumeraffairs@nerc.gov.ng
OCCPA encourages all Ondo State residents to use these channels to assert their consumer rights.
Market Regulation
Dec 2025
OCCPA carried out an enforcement exercise in malls across Akure, focusing on expired products, hygiene standards, and fair pricing practices.
The agency inspected product expiry dates, assessed cleanliness and safety conditions, and engaged traders on compliance with consumer protection regulations. OCCPA reaffirmed its commitment to safeguarding consumers and ensuring a safe, transparent, and competitive marketplace.
Market Regulation
Dec 2025
The agency has intensified its enforcement activities in Akure filling stations, clamping down on unfair trade practices to protect consumers.
The agency conducted inspections to ensure businesses comply with pricing transparency, product quality standards, and fair business conduct. OCCPA urged consumers to report any suspicious or exploitative practices for prompt action.
December 2025
The Ondo State Government has issued a closure order for the Semi-Mechanized Abattoir in Isinkan, Akure, following safety and sanitary concerns.
This follows an inspection by the State Competition and Consumer Protection Agency after several warnings and sensitization on the dangers of roasting goat meat with tires and the disturbing sanitary conditions of the facility. Watch the video report above for more details.
December 2025
Footage documenting the sanitary and environmental conditions at the Isinkan Abattoir that prompted the state government's closure order.
Sensitization
December 2025
The agency engaged market leaders and trade unions on consumer protection laws and ethical business practices.
Discussions focused on dispute resolution, transparency in pricing, and strengthening collaboration between traders and government. The engagement was aimed at fostering a culture of compliance and consumer rights awareness in the marketplace.
Awareness
December 2025
The agency engaged skilled female artisans, leaders, and trade unions on consumer protection laws and ethical business practices.
This initiative aimed to empower women entrepreneurs with knowledge about their rights and responsibilities in the marketplace, promoting fair trade and consumer protection awareness among female business owners.
Partnership
April 16, 2025
In a strategic move to deepen consumer protection in Ondo State, OCCPA undertook a high-level familiarization visit to the Federal Competition and Consumer Protection Commission (FCCPC) in Abuja.
The visit was aimed at fostering knowledge sharing, replicating best practices, and exploring avenues for joint initiatives. The delegation, led by Administrative Secretary Hajia Kudirat Ola, engaged extensively with FCCPC officials on strengthening consumer protection frameworks at the subnational level.
Partnership
November 2025
The Competitive and Consumer Protection Agency (CCPA) has partnered with the Association of Table Water Producers (ATWAP) in Ondo State to ensure quality water is consumed by the people.
The partnership focuses on strengthening consumer protection and water quality standards. Administrative Secretary Hajia Kudirat Ola explained that the strategic meeting is aimed at fostering collaboration and ensuring compliance with consumer protection standards in the state. The meeting was attended by ATWAP National President Dr. Mrs. Clementia Ativie.
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